Reservations are considered binding when we have received the specified deposit in our account no later than 3 weeks after the written booking confirmation. As a rule, the deposit is made in the course of booking, there is alternatively also the possibility to transfer the deposit afterwards.
Our account details for deposits are:
Sonnhof Appartement GmbH
Raiffeisenbank St. Johann im Pongau
IBAN AT86 3506 9000 1823 3643
Swift-Code (BIC) RVSAAT 2 S 069
The payment of the balance of the booking will be made on the spot. The amount of the deposit paid, which has been received on our account, will be deducted from the total amount. We accept cash, EC (Maestro) cards, as well as Mastercard, VISA and PayPal.
The booked apartments are available for you from 15:00 on the day of arrival. If you arrive after 18:00 o’clock, we ask you for short notification. On the day of departure we ask you to vacate the apartments by 10:00 am. Late arrival/early departure: In case of early departure or late arrival, the agreed period and price will be applied for payment.
Sounds annoying and it is, for you and for us! Our request: Inform us in time in written form by e-mail to [email protected].
In case of a booking, the Austrian Hotel Contract Conditions of the Professional Association of Lodging Establishments apply. Place of jurisdiction: St. Johann im Pongau. Should you not be able to make use of your booked stay at Haven Mountain Retreat, the following cancellation conditions apply:
Winter season (from 22 December 22): Up to 4 weeks before arrival free of charge, 2 weeks before arrival 70% after that 100% of the total price. ATTENTION: When booking “non-refundable rates” the total amount is due on the day of booking. NON CANCELLABLE!
Summer-Season (2023): Up to 14 days before arrival free of charge, after that 100% of the total price. ATTENTION: When booking “Non-refundable installments” the total amount is due on the day of booking. NON CANCELLABLE!
Just in case, we recommend that you take out cancellation protection with european Travel Insurance.
Stornoschutzes bei der Europäischen Reiseversicherung.
By receiving the confirmation of your reservation, you accept the GENERAL TERMS AND CONDITIONS OF HOTEL RESERVATION in force at Haven Mountain Retreat.